PLEASE NOTE: This position is located in our Swiss HQ in beautiful Mendrisio, Switzerland (easily commutable from Como, Milan, Varese and Lugano). We offer a relocation bonus and cover train ticket expenses for commuters!
At Cloud Academy, we are building the Operating System for technology skills. Every company will need to build software in the future, so tech skills and people are becoming today’s biggest assets for every organization.
We help large organizations worldwide to assess, build, and develop their technology skills at scale by investing in their people. With customers in 140+ countries worldwide and fantastic growth over the last few years, we are not just reinventing technology skills management for enterprises, but we are defining a set of products that help people and companies advance and optimize their work.
Our enterprise platform is unique. Our Product and Content teams work on building a unique experience that drives change inside large organizations by combining structured programs and software that we design from scratch — such as Hands-on Labs, Lab Challenges, Content Engine™, and Skill Profiles.
While Cloud Academy is a well-known brand in the enterprise space where we help large organizations manage and scale their tech skills, we work with thousands of people worldwide who use Cloud Academy for their own career, skills development, and certifications. We love to learn from our customers and enable them in their careers. In this role, you will be responsible for constantly improving customer experiences using our platform and our content. You will do this through email campaigns, surveys and dedicated meetings, to learn how our organization can improve their experience and help them be successful with our solution.
You will constantly sync with our Content team to define and execute email campaigns to incentivize specific skills, while designing training programs that our customers can follow to achieve certifications in the cloud and technology space. Your core metric will be our personal customers’ net promoter score (NPS), and you will constantly work toward that metric to improve their experience.
You will work closely with our Product Management organization to iterate on features and new products based on customer feedback.
Cloud Academy is a product-first organization. Your passion for tech skills, personal development, and well-designed SaaS enterprise products is a strong plus for this position.
You will get a chance to learn how people from 140+ countries worldwide learn and advance in their career, so you will have a unique multicultural perspective on how the world learns technology. A strong passion for learning about different cultures is a strong requirement for this position.
What you will do
Support for you — professionally and personally