NOTE: This is a remote position for candidates located in the metro London area.
Cloud Academy is the leading digital skills development platform that enables every enterprise to become a tech company through guided Learning Paths, Hands-on Labs, and Skill Assessment. Cloud Academy delivers role-specific training on leading clouds (AWS, Azure, Google Cloud Platform), essential methodologies needed to operate on and between clouds (DevOps, security, containers), and capabilities that are unlocked by the cloud (big data, machine learning).
Companies like Turner, Cognizant, SAS, and ThermoFisher customize Cloud Academy to contextualize learning and leverage the platform to assign, manage, and measure cloud enablement at scale. Learn more at cloudacademy.com.
Cloud Academy, Inc. is growing its international sales and customer success team, and we are looking for an exceptional Customer Success Manager to support our team and customers in the UK.
With the rapid adoption of Cloud services around the world there is an innate need for education and training. As individuals, teams and entire companies start to re-architect their businesses to harness the value and flexibility that a Cloud based strategy offers, we are seeing the Cloud Academy business accelerate.
The successful candidate will work with Cloud Academy's top customers and assist them, starting with on-boarding, all the way to full deployment and adoption of our Continuous eLearning Platform. He/she will understand their needs and wants, and will be able to translate those needs and wants in terms of requirements that Cloud Academy's Technical and Content Teams will understand, and execute upon.
To be successful in this role, you must be a driven individual, have customer empathy, and be a team player.
Your responsibilities as a Customer Success Manager: