People Operations, Engagement & Inclusion Specialist

Who We Are:

Cloud Academy is a hyper-growth upskilling and reskilling SaaS company, focused on enabling enterprise customers to have full transparency and control over their tech workforce skills readiness. In a rapidly changing cloud technical landscape where there is an increasing tech skills gap in the market, combined with the difficulty organizations are facing to retain tech talent and the demands for numerous technical certifications, companies need the ability to manage these skills at scale more than ever. We help over 1,000 customers visualize, assess, transform and measure their teams’ tech skills readiness through a unique Skills Intelligence Platform, powered by world class cloud training content. Companies like Warner Media, Deloitte, JP Morgan Chase and Walmart trust Cloud Academy with their technical cloud skills readiness at scale, so they can achieve their cloud business goals.

We are a global team, with colleagues in more than 15 countries worldwide. We are a diverse team that is innovative, collaborative, pragmatic and passionate about making an impact. We thrive on a common vision, we obsess about our customers and learners, and we take pride in the quality of our work. Most importantly, we know that individually we are only as good as the sum of our teams, and we always have each others’ backs.

We are seeking driven, highly competent, and creative team players to join us on the next phase of our growth story, as we scale our winning products to help even more customers and learners.

What We Are Looking For:

We are currently looking for a People Operations, Engagement and Inclusion Specialist to join our global People Team. This position is 100% remote and will be responsible for supporting the US People Team and employees. We are looking for a dynamic and proactive individual who is quality driven in their service approach and is obsessed with taking care of employees. Reporting to the US VP of People, in this role you will manage and elevate the candidate and employee operational experience, as well as own the Employee Recognition and Engagement initiatives, while also leading our US DE&I function (which is a part of the global DE&I function). Most importantly, we’re looking for someone who is excited about the field of Human Resources, wants to gain exposure to all aspects of the function, and is looking to grow while making a significant impact on the organization.

What We Are Looking For:

• Passion for supporting employees and ensuring an extremely high level of employee satisfaction and engagement

• Extreme attention to detail and data integrity

• Ability to maintain the highest level of confidentiality

• Bachelor’s degree and a minimum of 2 years relevant experience, must understand HR policies, practices and laws

• Ability to collaborate effectively and work cross-functionally across global teams

• Great interpersonal skills, self-motivation, innovative and experience working across functional departments

• Proficient use of an HR Information System and Microsoft Office applications

• Ability to prioritize and complete tasks within deadlines in a fast-paced environment

• Team player with who understands group objectives and cross-collaboration

• A balance of hard and soft skills, including the ability to respond quickly to changing business needs and priorities

• Outstanding communication skills - written and verbal - high energy, and stellar organizational and problem-solving skills

Bonus Points if You:

• Have experience working internationally or with a global organization

• Have experience sourcing passive candidates on LinkedIn - this is not a Talent Acquisition role but there may be times when this person will need to assist with TA efforts

• Have experience working remotely

Benefits:

• ​​Competitive salary with a bonus plan

• 401(k) with a Company match

• Full benefits, including medical, dental, and vision with Aetna

• Four weeks of paid vacation per year (that increases to five weeks after two years with the company!), plus 12 holidays, 2 volunteer days, 3 professional development days and paid parental leave

We pride ourselves on being an equal opportunity employer, committed to equality and diversity amongst both our employees and prospective applicants. We ensure that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, socio-economic background, neuro-diversity, education, or any other basis prohibited by applicable law.

What You Will Do:

• Deliver first-class people operations service across the US

• Support internal stakeholders with proactive problem solving as it pertains to the HR function

• Proactively identify gaps in processes to create a more seamless and efficient solution and experience for employees and candidates

• Continually create, innovate, challenge norms and raise the bar for the People Team

• Ensure an excellent candidate experience while supporting potential hires as they move through our recruiting process

• Manage the onboarding process of new hires, which includes many administrative tasks

• Lead our Employee Engagement initiative by creating, scheduling and facilitating fun virtual events that foster participation and excitement

• Manage our background check process

• With the VP of People, lead the DE&I committee and its many initiatives

• Be an integral part of the Culture Team that works to foster and maintain an excellent company culture

• Provide ad hoc project and administrative support to the US People Team, for example Job Postings, Job Descriptions, HRIS transition, Performance Development, Compensation & Benefits, and more