Product Communication Manager

[PLEASE NOTE] This position can be either:

- 100% remote for full-time contractors located in Europe or employees located in UK. A trip to our office in Switzerland (expenses paid by the company) one week per quarter, to work onsite with the team, is required.

OR

- based in our Swiss HQ in Mendrisio, Switzerland, which is 7 km over the border from Italy and easily commutable from Milan, Como, Varese or Lugano. We are also happy to assist with your relocation to this beautiful part of Europe.

Cloud Academy is a hyper-growth upskilling and reskilling SaaS company, focused on enabling enterprise customers to have full transparency and control over their tech workforce skills readiness. In a rapidly changing cloud technical landscape where there is an increasing tech skills gap in the market, combined with the difficulty organizations are facing to retain tech talent and the demands for numerous technical certifications, companies need the ability to manage these skills at scale more than ever. We help over 1000 customers visualize, assess, transform and measure their teams’ tech skills readiness through a unique Skills Intelligence Platform, powered by world class cloud training content. Companies like Warner Media, Deloitte, JP Morgan Chase and Walmart trust Cloud Academy with their technical cloud skills readiness at scale, so they can achieve their cloud business goals.

We are a global team, with colleagues in over 14 countries worldwide. We are a diverse team that is innovative, collaborative, pragmatic and passionate about making an impact. We thrive on a common vision, we obsess about our customers and learners, and we take pride in the quality of our work. Most importantly, we know that individually we are only as good as our teams are, and we always have each others’ backs.

We are seeking driven, highly competent, and creative team players to join us on the next phase of our growth story, as we scale our winning products to help even more customers and learners.

We are looking for an experienced Product Communication Manager who will develop an internal product communication strategy and create technical communication materials to maximize product understanding and usage. Working closely with the Product, Sales, Marketing, and Customer Success teams, they will ensure that product updates, features, and launches are communicated effectively and efficiently, both internally and externally.

Responsibilities
Day-to-day

• Develop and maintain product documentation, including user guides, technical bulletins, release notes, FAQs, and in-app guides.

• Create and manage product demos and webinars for internal education on product features and updates.

• Establish an internal product communication calendar for timely, effective communication of product updates.

• Work remotely with a physically dispersed team across many time zones.

Strategy Management:

• Collaborate closely with the Product team to understand product updates, features, and launches.

• Develop and support the execution of the internal communication strategy for the Product team.

• Monitor the effectiveness of internal communication activities, recommending improvements as needed.

• Provide necessary product information and materials to Sales, Marketing, Customer Success, and Support teams.

• Review and improve technical communication processes to increase efficiency and accuracy.

Stretch:

• Collaborate with Marketing teams to create product-focused content, such as blog posts, case studies, and whitepapers.

Requirements:

• 5+ years of experience in product marketing, product management, technical writing, or a related field.

• Bachelor's degree in Marketing, Communications, or a related field.

• Native-level proficiency in English.

• Excellent writing and editing skills, with strong attention to detail.

• Strong project management skills, with the ability to prioritize and manage multiple projects simultaneously.

• Experience creating and executing internal communication strategies.

• Knowledge of SaaS and technology markets; familiarity with software development lifecycles.

• Strong interpersonal and communication skills; ability to work collaboratively with cross-functional teams.

Benefits:

• Competitive compensation

• Paid vacation

Equality & Diversity:

We pride ourselves on being an equal opportunity employer, committed to equality and diversity amongst both our employees and prospective applicants. We ensure that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, socio-economic background, neuro-diversity, education, or any other basis prohibited by applicable law.