Product Operations Manager
RemoteChiasso, Ticino, SwitzerlandProduct Team
(PLEASE NOTE) This position can be either:
based in the UK. A trip to our office in Switzerland (expenses paid by the company) one week per quarter, to work onsite with the team, is required.
based in our Swiss HQ in Mendrisio, Switzerland, which is 7 km over the border from Italy and easily commutable from Milan, Como, Varese or Lugano. We are also happy to assist with your relocation to this beautiful part of Europe.
About Cloud Academy:
Cloud Academy is a hyper-growth upskilling and reskilling SaaS company focused on enabling enterprise customers to have full transparency and control over their tech workforce skills readiness. In a rapidly changing cloud technical landscape where there is an increasing tech skills gap in the market, combined with the difficulty organizations are facing to retain tech talent and the demands for numerous technical certifications, companies need the ability to manage these skills at scale more than ever. We help over 1000 customers visualize, assess, transform, and measure their teams’ tech skills readiness through a unique Skills Intelligence Platform, powered by world-class cloud training content. Companies like Warner Media, Deloitte, JP Morgan Chase, and Walmart trust Cloud Academy with their technical cloud skills readiness at scale, so they can achieve their cloud business goals.
We are a global team, with colleagues in over 14 countries worldwide. We are a diverse team that is innovative, collaborative, pragmatic, and passionate about making an impact. We thrive on a common vision, we obsess about our customers and learners, and we take pride in the quality of our work. Most importantly, we know that individually we are only as good as our teams are, and we always have each others’ backs.
We are seeking driven, highly competent, and creative team players to join us on the next phase of our growth story, as we scale our winning products to help even more customers and learners.
As a Product Operations Manager at Cloud Academy, you will be the linchpin ensuring the synchronization of our product strategy with operational realities. You will work closely with the Product Manager, Designer, and Engineering team, setting the stage for rapid innovation and heightened customer satisfaction.
You will coordinate also with Sales, Marketing, and Customer Success teams, to ensure that product updates, features, and launches are communicated effectively and efficiently, both internally and externally.
Process Management & Improvement: Streamline, standardize, and refine product development processes to foster cross-functional collaboration and timely delivery.
Tools and Systems: Oversee the implementation and upkeep of tools that boost productivity. Continuously evaluate potential tools for process enhancement.
Data Analysis: Work with data teams in support of product managers and directors to analyze product metrics, identify trends, and make recommendations based on data-driven insights.
Product Lifecycle Management: Ensure the timely transition of products through various stages, from ideation and validation with stakeholders down to sunset.
Stakeholder Communication: Act as a liaison between product, engineering, marketing, sales, customer support, and other departments, ensuring alignment and clarity of product objectives.
Training and Onboarding: Design and oversee product-related training programs for internal teams, ensuring that they are kept updated with the latest product features and best practices.
Feedback Loop: Establish processes to capture, review, and prioritize feedback from both customers and internal stakeholders.
Documentation: Ensure that all product documentation, including requirements, roadmaps, and release notes, are up-to-date and easily accessible.
Risk Management: Identify potential risks in the product lifecycle and devise strategies to mitigate them.
Bachelor’s degree in Business, Technology, or a related field, or equivalent professional experience.
5 years of proven experience in product management, operations, or a related area.
Demonstrated proficiency with product management tools such as JIRA, Trello, etc.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal abilities.
Experience working with cross-functional teams in a fast-paced environment.
Familiarity with "Education" industries and B2B SAAS.
Certification in product management or operations.
Competitive salary and bonus structure.
Opportunity for growth and continuous learning.
Equality & Diversity:
We pride ourselves on being an equal opportunity employer, committed to equality and diversity amongst both our employees and prospective applicants. We ensure that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, socio-economic background, neuro-diversity, education, or any other basis prohibited by applicable law.